Shipping Information
At Outdoor Sports, we understand that timely delivery is crucial for your adventures. We process all orders within 1-2 business days and offer multiple shipping options to meet your needs.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Details |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | Shipped via DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | Free on orders over $50 | Shipped via EMS |
Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.
International Orders
We ship worldwide (excluding some remote areas in Asia and select regions). International customers are responsible for any customs fees, import duties, or taxes that may apply upon delivery.
Returns & Exchanges Policy
We stand behind our gear with the same confidence you place in it during your adventures. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges for most items within 15 days of your receipt of shipment. All returned items must be in original, unused condition with all tags attached and in their original packaging.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions.
- Package and Ship: Securely package the item(s) with the RMA number clearly visible on the outside of the box. Ship to: Outdoor Sports Returns
2452 River Road
Colorado Springs, CO 80903
USA - Processing: Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return/Exchange Request Template
Copy and paste the template below into an email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Outdoor Sports Support Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Name: [Your Full Name] Email: [Your Email Address] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please specify]
I understand that I must wait for an RMA number before shipping the item(s).
Thank you,
[Your Name]
Refund Information
Refunds will be issued to the original payment method within 5-7 business days after we receive and process your return. Shipping costs are non-refundable unless the return is due to our error.
For exchanges, we will ship the replacement item once the return is processed. Standard shipping rates apply for exchanges unless the exchange is due to our error.
Non-Returnable Items
For safety and hygiene reasons, the following items are final sale and cannot be returned or exchanged:
- Adhesives & Solvents (for safety reasons)
- Dry Suits & Dry Wear (hygiene considerations)
- Base Layers (hygiene considerations)
- Apparel with removed tags or signs of wear
All sales are final on these items unless they arrive defective or damaged.
Note: If your item arrived damaged or defective, please contact us immediately at [email protected] with photos of the damage, and we will arrange a replacement or refund.
International Returns
Customers outside the United States are responsible for return shipping costs and any applicable customs fees or import duties. We recommend using a trackable shipping service for returns.
Questions?
Contact our support team at [email protected] for assistance with returns or exchanges.