Faq

Welcome to Outdoor Sports! We’re here to help you gear up for your next adventure with confidence. Below you’ll find answers to our most frequently asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, don’t hesitate to contact our support team at [email protected].

Products & Gear

What types of outdoor products do you specialize in?

We specialize in high-quality outdoor gear for water sports, camping, and climbing adventures. Our product range includes dry suits, base layers, carabiners & rescue hardware, dry bags, camp kitchen equipment, apparel, and specialized gear from trusted brands like NRS, Astral, and Yakima.

Are your products suitable for extreme weather conditions?

Yes! Our products are selected for their durability and performance in challenging environments. From dry suits for kayaking in cold waters to base layers for temperature regulation, we carry gear designed to withstand the elements and enhance your outdoor experience.

What brands do you carry?

We partner with leading outdoor brands including NRS, Astral, Yakima, and others known for their quality and reliability in outdoor equipment. We carefully select each product to ensure it meets our standards for adventure-ready performance.

Shipping & Delivery

Where do you ship from and how long does processing take?

All orders are processed within 1-2 business days from our headquarters in Colorado Springs, Colorado, USA. We partner with trusted carriers including DHL, FedEx, and EMS to ensure your gear arrives safely.

What shipping options do you offer?

We offer two shipping methods:
– Standard Shipping ($12.95): via DHL or FedEx, delivered within 10-15 days after shipping
– Free Shipping: via EMS for orders over $50, delivered within 15-25 days after shipping

Do you ship worldwide?

We ship to most countries worldwide, excluding Asia and select remote areas. This allows us to maintain our commitment to reliable delivery and quality service for our global community of adventurers.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your gear’s journey from our warehouse to your wild adventure!

Returns & Exchanges

What is your return policy?

We stand behind our gear! If any item doesn’t meet your expectations, you can return it within 15 days of receipt. We offer a hassle-free return process because we trust in the durability and performance of our products.

How do I initiate a return?

Please contact our support team at [email protected] to initiate a return. We’ll guide you through the simple process and ensure your satisfaction.

Are there any items that cannot be returned?

For safety and hygiene reasons, some personal items may have restrictions. Please contact our support team with specific questions about returning particular products.

Payment & Security

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through secure encrypted channels to protect your information.

Is my payment information secure?

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the same care we give to packing your adventure gear.

Account & Orders

How do I create an account?

You can create an account during checkout or by visiting our website. Having an account allows you to track orders, save your preferences, and get personalized recommendations for your next adventure.

Can I modify or cancel my order after placing it?

We process orders quickly to get your gear to you ASAP. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to assist you.

Contact & Support

How can I contact customer service?

Our support team is ready to help! Email us at [email protected] with any questions about products, orders, or your outdoor adventures. We’re fellow enthusiasts who love helping others gear up and get out there!

What are your customer service hours?

We monitor our support email regularly and typically respond within 24 hours. During peak adventure seasons, we may experience higher volume but we’re committed to helping you as quickly as possible.

Adventure is calling—answer it with gear you can trust!
Visit sportsgearus.com to explore our full range of adventure gear.

FAQ